Harshleen Kaur
Customer Success Manager · Learning Solutions
Experience
Customer Success Manager, Learning Solutions· LinkedIn
Nov 2023 – Present
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Managing a $2.6M annual portfolio of 75 enterprise accounts spanning 302,000+ contracted learner seats, driving adoption strategy, renewal positioning, and stakeholder alignment from IT through the C-suite. Built active engagement cadence across every account in the book.
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75-Account Portfolio — Activation Growth
Each square represents one account. 64 of 75 improved activation rate during this period.
Activation grew (64)
Stable (11)
- 17 Tier 2 · 58 Tier 3 accounts across higher education
- Average activation gain: +5.1 pp among growing accounts, +2.1 pp book-wide
- Delivered 210 KCM units at 87.1% advisory score across the full portfolio
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Grew net new activated seats by +4,562 across the book. 85% of accounts improved activation rate, averaging +5.1 percentage points. Largest single-account gain: +1,309 seats at Grand Rapids CC, lifting activation past 100% of contracted seats.
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Largest Seat Gains
Strongest Rate Gains
St. Mary’s SA
30%→42%
+12 pp
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Led renewal and expansion conversations across the portfolio. Closed a multi-year contract at $40,500 (+2% YoY, 36-month term). Expanded a partial-campus renewal from $40K to $45.4K. Prepared an $86K annual renewal for board cycle.
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Commercial Outcomes
- Springboard: $39,700 → $40,500, locked to 36-month multi-year term
- San Francisco: Partial-campus expansion with nursing CE content; 98% post-grad employment in value review
- Tarrant County: $86K/yr renewal prepared for July board; Copilot program with 300 licenses and AI ambassadors
- UMES: April pricing delivered ahead of Workday processing timeline
- La Verne: CFO-ready pricing inputs prepared alongside activation insights
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Drove adoption of AI Coaching, Role Play, and Course Companion across the book: ~1,000 AI feature users at LA Film School, 560 career goals set at University of New Haven, +74 AI users from a single on-site workshop at NYIT.
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Emerging Product Adoption
LA Film School~1,000 users
Rollins College~200 users
- NEOMED: Co-designed faculty-vetted clinical role-play scenarios with the College of Pharmacy, aligning AI features to clinical standards
- LA Film School: Spotlight Week with AI role-play for interview rehearsal, mapped to creative career goals
- NYIT: On-site workshop where students built personalized learning plans and practiced with AI Coaching; feature users grew 102 → 176
- Centre College: Activated AI features on a new account, establishing 14 unique learners as the first engaged cohort
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Delivered 210 KCM units (87.1% advisory score), 101 strategic planning conversations, 84 plan reviews, and 9 value reviews above required cadence. Built multithreaded relationships across IT, HR, Career Services, and executive leadership.
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Project Management at Scale
Value Reviews
+9 above cadence
Stakeholder Alignment
- Designed right-sized admin governance at College of Southern Idaho — configured reporting-only access live during the call to meet security requirements
- Reframed AI rollout at Cal Lutheran as training-first, positioning LinkedIn Learning as supplemental to institution programs
- Segmented AI promotion at Montgomery County CC: active programming for staff, measured opt-in for faculty
- Resolved SSO access challenges at 5+ institutions through live testing, orientation toolkits, and technical documentation
- Engaged 4–5 functional contacts simultaneously at accounts like Houston Christian, Arapahoe CC, and Pacific University
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Accelerated growth across the book: NEOMED activation 14% → 29%, Trinity 44% → 54% with engagement doubling, Lane CC engagement 8% → 17%, and Centre College from first activation to AI features live.
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Growth Highlights
NEOMED
14%→29%
+268 seats · Eng 1%→7%
St. Mary’s SA
30%→42%
+441 seats · Eng 4%→11%
Trinity
44%→54%
+317 seats · Eng 4%→10%
Lane CC Engagement
8%→17%
Strongest eng. gain in book
Relationship Stewardship
When University of the Incarnate Word’s contract ended due to budget, built a transition plan — faculty communication templates, LMS link remediation, and learner data preservation so students retained certificates. Left the relationship positioned for future engagement.
Talent Solutions Consultant· LinkedIn
Nov 2023 – Jun 2025
- Generated $1M in revenue across Talent and Learning Solutions. 120% quota in FY23, 110% in FY24. Ranked top 5 on the EBAM team. Built 15+ Sales Enablement videos adopted globally. Mentored 5 reps and 1 manager to full quota attainment in their first quarter.
Account Specialist· Sahara Home Care
Oct 2020 – Sep 2023
- 300+ health assessments with personalized action plans, resulting in 45% improvement in client outcomes and 25% increase in satisfaction.
Pharma Marketing & Sales· HCP Concierge
Feb – May 2023
- B2B healthcare provider relationships yielding 10% product adoption growth. 190% quota attainment.
Administrative Manager· Access Dental Centers
Apr 2017 – Jan 2023
- Led a team of 10 healthcare workers. Managed 50 daily appointments, improving schedule efficiency and client engagement.
Leadership
Culture Champion· LinkedIn
Dec 2023 – Present
- Led 5 value-driven events strengthening cultural alignment. Selected to represent Chicago at Global Culture Camp 2025 (60 champions, 35 countries). Recognized by the VP of Global Talent and Director of Employee Experience.
Education
University of Illinois at Chicago · BS in Biology & Psychology, College of Liberal Arts & Sciences